The first thing I have learned over time is to steer clear of bad companies. That’s providers that treat you unfair or badly or is just simple bad at their business. Kayako Warning.
Some times this is not possible just as with bank or post as there is no better choice. However if it really is – run. Never use them again.
One company I have left and newer make use of again i Kayako. Kayako supply Kayako help-desk.
Problem is that I had purchase life-time free upgrade.
Let me shorten the background of hours of mails and contacts to this: that it was all lie. Kayako found a way out of keeping their promise. I see it as a Kayako fraud, nothing less.
I didn’t get the free upgrade.
This surely demonstrate that a corporation starting with ethics and a great service get destroyed by making money. Customers are not worth anything anymore.
Greed replace ethics.
In order to help all others not get into trouble with Kayako I give this free advice based upon 40 years as being international business man:
Do never make any kind of business with Kayako. Save your selves the problem of purchase expensive, invest a good deal of staff time and company money with the possibility of will have to leave Kayako anyway when you get so terribly treatment that you just must.